FAQs

We recommend scheduling professional maintenance twice a year — once in the spring before cooling season and once in the fall before heating season. Regular tune-ups help extend the life of your system, improve energy efficiency, and catch small issues before they become costly repairs.

There are a few common culprits: a dirty air filter restricting airflow, low refrigerant levels, a frozen evaporator coil, or a failing compressor. We recommend starting with a filter check, but if that doesn’t resolve it, it’s best to call a technician — running a struggling AC unit can lead to bigger (and more expensive) damage.

A good rule of thumb is the “5,000 rule” — multiply the age of the unit (in years) by the estimated repair cost. If that number exceeds $5,000, replacement is usually the smarter investment. Systems older than 10–15 years that require frequent repairs are often better candidates for replacement, especially when newer units offer significantly better energy efficiency.

Watch for unexplained spikes in your water bill, the sound of running water when nothing is in use, damp spots on walls or ceilings, low water pressure, or mold and mildew odors. Even a small, slow leak can cause significant structural damage over time, so it’s worth calling a plumber sooner rather than later.

Keep your thermostat set to at least 55°F, even when you’re away. Open cabinet doors under sinks on exterior walls to allow warm air to circulate around pipes. If you’re leaving for an extended period, consider shutting off the main water supply and draining the lines. For extra protection in vulnerable areas, pipe insulation or heat tape can be a worthwhile investment.

First, shut off the water supply — either at the fixture’s shutoff valve or the main shutoff for your home. This will stop the flow and limit damage while you wait for help. Then call us right away. Never ignore a burst pipe, sewage backup, or gas leak — these require immediate professional attention.